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Bilingual answering service
Bilingual answering service for medical practices.
Live, HIPAA certified receptionists answer every patient call in English and Spanish. Our bilingual medical answering service books appointments, verifies insurance and sends every message to your team in English.
English and Spanish · No contracts · Match in 7 days
- HIPAA certified
- SOC 2
- BAA signed
1 in 8
US residents speak Spanish at home, per the U.S. Census Bureau
7 days
to match your bilingual receptionist
98%
of Spanish language calls answered live
200+
practices supported across the US
The basics
What is a bilingual answering service?
A bilingual answering service is a team of live receptionists who answer your calls in English and Spanish, so every caller is helped in the language they speak best. For medical practices, a bilingual medical answering service also books appointments, verifies insurance and routes refill or urgent calls, then sends your staff a clear note in English.
Why do I need a bilingual answering service?
About 1 in 8 people in the US speak Spanish at home. When those patients reach an English only front desk, details get lost, appointments get missed and many simply call another practice. A Spanish speaking answering service closes that gap without hiring a new employee.
- Fewer miscommunications about symptoms, dates and medications
- More new patients from Spanish speaking families
- Support for your language access obligations
Two ways to help
Choose the bilingual support your practice needs.
Start with call coverage, or add a dedicated bilingual virtual assistant who runs your front desk work in both languages.
Bilingual medical answering service
Live English and Spanish receptionists answer your phones during busy hours, after hours or around the clock.
- Live answers in your practice name
- Appointment booking and confirmations
- Messages delivered to you in English
- Overflow, lunch and after hours coverage
Best for: practices that need every call answered without adding staff.
Bilingual virtual medical assistant
One bilingual virtual assistant joins your team, learns your workflows and handles front desk tasks inside your EHR.
- Patient calls, intake and scheduling
- Insurance and eligibility checks
- Refill, referral and records requests
- Recall and follow up in Spanish
Best for: growing practices with a large Spanish speaking patient base.
How it works
How a bilingual call works, start to finish.
Your Spanish speaking patients get a warm, fluent conversation. Your English speaking staff get a clean note they can act on.
01
Patient calls in Spanish
“¿Hablan español?”
Your number rings through to us, or only when your team is busy.
02
Answered in Spanish
“¡Sí! ¿En qué le puedo ayudar?”
A fluent, HIPAA certified receptionist greets them in your practice name.
03
Task done on the call
“Su cita es el martes a las 9:30.”
We book, confirm, verify insurance or route the request using your rules.
04
Your team gets it in English
“Booked Tue 9:30. Insurance verified.”
A clear English summary lands in your EHR, email or text.
What we handle
Spanish answering service that does the work.
Our answering service in Spanish goes beyond taking messages. Each receptionist completes the task on the call, in either language.
Live call answering in English and Spanish
Every call answered by a real person in the caller’s language, never a phone tree.
Bilingual appointment scheduling
New visits, reschedules and cancellations booked straight into your calendar.
Reminders in the patient's language
Confirmation calls and texts in English or Spanish to cut no shows.
Insurance and eligibility checks
Coverage verified before the visit and explained clearly in Spanish.
New patient intake
Demographics, history and forms collected in Spanish and entered in English.
Refill and referral requests
Captured accurately and sent to the right provider for review.
24/7 bilingual answering
After hours, weekend and holiday coverage so no call goes to voicemail.
Recall and follow up
Overdue and missed patients contacted and rebooked in their language.
Urgent call escalation
Urgent calls flagged to your on call provider using your protocol. No medical advice.
Need more than call coverage? A dedicated bilingual virtual assistant can run your whole front desk in English and Spanish.
Why it matters
Patients who feel understood come back.
A bilingual phone answering service is one of the simplest ways to improve access, safety and growth at the same time.
Patients feel understood
When patients explain symptoms in their first language, they share more and trust your care.
Fewer costly mistakes
Accurate names, dates, medications and insurance details captured the first time.
A bigger patient base
Become the practice Spanish speaking families recommend to friends and relatives.
Better reviews
Warm, fluent service turns first calls into five star experiences in both languages.
No bilingual hire needed
Skip the cost and time of recruiting, training and retaining bilingual front desk staff.
Language access support
Helps your practice offer meaningful access to patients with limited English.
Compare your options
How we compare to other Spanish answering options.
Generic call centers take messages. AI voice bots follow scripts. Our bilingual receptionists understand healthcare.
What you get
Virtual Assistant Healthcare
Generic answering service
AI bilingual bot
Hiring bilingual in house
Real, fluent people on every Spanish call
✓
✓
✕
✓
Trained in medical terms in both languages
✓
Rarely
Limited
✓
HIPAA certified with a signed BAA
✓
Varies
Varies
You train them
Books directly in your EHR
✓
Rarely
Limited
✓
Notes delivered to your team in English
✓
✓
✓
✓
No recruiting, payroll or benefits
✓
✓
✓
✕
Typical cost
From $12/hour
Per minute fees
Low, but limited
Full salary plus benefits
Specialties
Bilingual receptionists trained for your specialty.
Spanish speaking patients ask different questions in pediatrics than in cardiology. We match you with someone who knows your terms in both languages.
Nationwide coverage
Bilingual answering for practices in every state.
We support practices across the US, including the states with the largest Spanish speaking patient communities.
Quality and compliance
Accurate in both languages. Private in every call.
Every assistant completes HIPAA certification and hands on training before touching your workflow.
Fluency tested
Every bilingual receptionist passes spoken and written Spanish and English assessments.
Medical terminology training
Trained on symptoms, medications, insurance and scheduling terms in both languages.
Business Associate Agreement
Signed with your practice before any patient information is shared.
Secure, monitored workstations
Encrypted connections and access only to the systems you approve.
Getting started
Your bilingual front desk, live in four steps.
01
Free consultation
Tell us your call volume, hours, systems and how many of your patients prefer Spanish.
02
Match in 7 days
Interview fluent bilingual receptionists or virtual assistants and choose your fit.
03
Scripts in both languages
We build your greetings, call flows and escalation rules in English and Spanish.
04
Go live with support
A dedicated account manager reviews calls and fine tunes your service as you grow.
Pricing
Simple hourly pricing with no contracts.
Pick call coverage, a dedicated bilingual virtual assistant, or both. Spanish support is built in, not an add on.
Bilingual answering service
Overflow, lunch and after hours call coverage.
$12 /hour
- Live English and Spanish answering
- Appointment booking and messages
- Notes delivered in English
- 24/7 coverage option
MOST POPULAR
Full time bilingual virtual assistant
A dedicated assistant for your whole day.
$13 /hour
- 40 hours a week on your schedule
- Calls, intake and scheduling in both languages
- Insurance checks and refill routing
- Dedicated account manager
Part time bilingual virtual assistant
Bilingual help for your busiest hours.
$14 /hour
- 20 hours a week
- Calls, scheduling and reminders
- Recall and follow up in Spanish
- Dedicated account manager
Spanish support is included on every plan, never an add on. No long term contracts.
Never lose a patient to a language barrier.
Book a free consultation and meet your matched bilingual receptionist within 7 days.
Client stories
What practice owners say.
★★★★★ Rated 5 out of 5
“Andrea is doing great. I have been regularly checking in with her.”
AR
Dr. Angie Rumaldo
Provider, True Pursuit
One dedicated assistant, checked in on every week.
Providers work with the same assistant every day, and our team reviews performance with you regularly.
Questions
Bilingual answering service FAQs.
¿Tiene preguntas? Have questions?
Talk to our team about your Spanish speaking patients and the coverage you need.
What is a bilingual answering service?
A bilingual answering service uses live receptionists who speak English and Spanish to answer your calls, so every caller is helped in their preferred language. Ours is built for healthcare: receptionists book appointments, verify insurance, route urgent calls and send your team a note in English.
Why do I need a bilingual answering service?
About 1 in 8 people in the US speak Spanish at home. Without Spanish support, those patients face confusion, missed appointments and long holds, and many choose another practice. A bilingual answering service lets you serve them well without hiring new staff.
Is your bilingual medical answering service HIPAA compliant?
Yes. Every assistant completes HIPAA certification and hands on training before touching your workflow, and we sign a Business Associate Agreement with your practice.
What does a bilingual virtual medical assistant do?
A bilingual virtual medical assistant is a dedicated remote team member who handles patient calls, scheduling, intake, insurance checks, refill requests and follow up in English and Spanish, working inside your EHR.
What is the difference between a bilingual answering service and a bilingual virtual assistant?
A bilingual answering service covers your phones during busy times, after hours or 24/7. A bilingual virtual assistant is one dedicated person who also handles front desk admin work for your practice every day.
Do you offer a 24/7 bilingual answering service?
Yes. You can choose coverage during business hours, overflow, after hours, weekends and holidays, or around the clock in English and Spanish.
Will I receive messages in English or Spanish?
In whichever language you prefer. Most practices receive every note in English, with the patient’s preferred language recorded for follow up.
Are your receptionists fluent Spanish speakers?
Yes. Every bilingual receptionist passes spoken and written fluency checks in both languages and is trained on medical terms, so conversations stay natural and details stay accurate.
How much does a Spanish answering service cost?
Our bilingual answering service starts at $12 per hour, a full time bilingual virtual assistant is $13 per hour and part time is $14 per hour, all with no long term contracts. That is far less than hiring a bilingual receptionist in house.
Can your bilingual receptionists schedule appointments in Spanish?
Yes. They book, reschedule and confirm appointments directly in your calendar or EHR, speak with the patient in Spanish and log the details in English for your team.
Related services
More support for your practice.
Get started
Meet your bilingual receptionist in 7 days.
Tell us about your practice and your Spanish speaking patients. We will recommend the right coverage and introduce receptionists who fit.
- Free consultation, no obligation
- English and Spanish on every plan
- HIPAA certified, BAA signed
Request your free consultation
Your details stay private and are never shared.