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Dental specialty
Dental virtual assistant services that keep chairs full and claims paid.
One HIPAA certified team for your dental office: a live 24/7 dental answering service, a dedicated virtual dental receptionist inside your practice software, and dental billing services that get every claim paid.
- HIPAA certified
- BAA signed
- Match in 7 days
Works inside
Dentrix
Eaglesoft
Open Dental
Dentrix Ascend
Curve Dental
Denticon
CS SoftDent
The basics
What is a dental virtual assistant?
den·tal vir·tu·al as·sis·tant
noun
1. A remote, HIPAA trained professional who handles a dental office’s non clinical work from outside the practice: answering patient calls, scheduling appointments, running hygiene recall, verifying insurance and supporting dental billing, directly inside the practice management software.
Also called: virtual dental receptionist, remote dental receptionist, dental VA
Your in office team stays chairside with patients. Your dental VA keeps the phones answered, the schedule full and the claims moving, from the moment you open to the moment you close.
Stays in your office
Exams, cleanings and treatment
Greeting patients at the counter
Chairside assisting
Clinical notes and charting
Moves to your dental VA
Patient calls and new patient booking
Scheduling and confirmations
Hygiene recall and reactivation
Insurance verification
Claims and AR follow up
What you skip with a dental VA
Recruiting and interviews
Payroll taxes and benefits
Desk, computer and phone line
Overtime when someone is out
Choose your support
Dental virtual assistant,
answering and billing services.
Start with the gap that costs your practice the most. Add the other services whenever
you are ready, all managed by one account team.
Dental virtual assistant and virtual dental receptionist
A dedicated remote dental receptionist who logs into your phones and practice software, follows your scheduling rules and owns the tasks that keep a dental schedule full.
- New patient calls and booking
- Confirmations and short call list
- Hygiene recall and reactivation
- Unscheduled treatment follow up
- Insurance verification and breakdowns
- Intake forms and patient messages
Starting at
[PRICE] / hour
Hygiene column · Tuesday
Fully booked
8:00
Adult prophy · recall
Confirmed
9:00
New patient exam
Verified
10:00
Perio maintenance
Recall booked
11:00
Cancellation slot
Filled from ASAP list
1:00
Child prophy
Forms complete
24/7 dental answering service
Live answering for nights, weekends, lunch hours and busy mornings. Callers reach a person who knows dentistry, books the visit on the call and escalates true emergencies your way.
- Live answering, 24/7/365
- After hours, weekends and holidays
- Emergency screening with your protocol
- Overflow and lunch hour coverage
- English and Spanish speaking agents
- Same day call summaries
Starting at
[PRICE] / month
Incoming call · 9:42 PM
Answered live in your practice name
Emergency
On call dentist paged
New patient
Booked in your software
Existing patient
Rescheduled and noted
Billing question
Routed to your team
Summary in your inbox before the morning huddle
Dental billing services
Outsourced dental billing run by specialists who know CDT codes, payer rules and attachments. We follow every claim from verification to payment and report the numbers monthly.
- CDT coding and claim submission
- Radiographs and narratives attached
- ERA and EOB payment posting
- Denial management and appeals
- AR follow up at 30, 60 and 90 days
- Credentialing and monthly reports
Starting at
[X]% of collections
Claim · D2740 crown
Paid
Verified
Coded
Sent with x rays
Posted
Paid
[X]%
Clean claims
[X]
Days in AR
[X]%
Collections
More dental support
Five more ways we support your dental office.
Add any of these to your dental virtual assistant, answering or billing plan under one account team.
01
Insurance verification
Eligibility, frequencies, waiting periods and remaining maximums checked days before each visit, with a full breakdown attached to the appointment.
02
Hygiene recall and reactivation
Patients due for recall are called, texted and booked into hygiene, and lapsed patients are brought back to the schedule.
03
Pre determinations
Treatment plans are submitted for pre determination so patients know their estimate before they commit to care.
04
Emergency and after hours calls
True dental emergencies are screened against your protocol and routed to the right person, day or night.
05
Bilingual patient support
English and Spanish speaking team members are available to answer calls and confirm visits.
The dental patient journey
From first call to paid claim, one team covers it.
Every step where a dental practice loses revenue, and which service closes the gap.
Answering service
Virtual assistant
Billing service
01
First call
Answered live day or night, never voicemail.
Answering service
⚠ Missed calls send new patients elsewhere
02
Booked
Scheduled into the right column for the visit type.
Virtual assistant
⚠ Wrong blocks leave chairs empty
03
Verified
Eligibility, frequencies and maximums checked before the visit.
Virtual assistant
⚠ Surprise balances hurt case acceptance
04
In the chair
Your team treats while we cover phones and recall.
Virtual assistant
⚠ Front desk pulled away from patients
05
Claim sent
Coded and submitted with radiographs and narratives.
Billing service
⚠ Missing attachments cause denials
06
Paid
Posted, reconciled and followed up until collected.
Billing service
⚠ Claims age past 90 days
Who we support
Trained for every type of dental practice.
Scripts, scheduling blocks and billing rules are set up for your specialty before your team goes live.
General and family
Pediatric dentistry
Orthodontics
Oral surgery
Periodontics
Endodontics
Implants and prosthodontics
Cosmetic dentistry
DSOs and multi location
Sized to fit
What our dental team looks like for your practice.
Every dental office is set up differently. Your plan matches your size, your providers and your call volume.
One dentist, one front desk
Solo practice
- Dental answering service for overflow and lunch
- Insurance verification before every visit
- Claims and AR cleanup
Several providers, one location
Group practice
- A dedicated dental virtual assistant
- Recall and confirmations for every column
- Full dental billing service
Many offices, one standard
Multi location or DSO
- Central scheduling across offices
- 24/7 answering for every location
- Billing reports by location
Why dental practices choose us
One partner instead of three vendors.
Dental trained, not generic
Your team knows CDT codes, hygiene recall, perio frequencies and PPO breakdowns before day one, so you are not training a call center on dentistry.
- Dedicated people, not a shared queue
- Your scripts, greeting and emergency protocol
- One account manager across all three services
HIPAA and BAA
HIPAA certified staff, secure workstations and a signed BAA before access.
Backup coverage
A trained backup steps in when your assistant is out.
Live in 7 days
Matched, onboarded and working in your software fast.
No long contracts
Monthly terms. Scale hours up or down as you grow.
Every call answered. Every chair filled. Every claim paid.
Get a free coverage plan for your dental office within 24 hours.
or call [PHONE]
Results
What dental practices say about us.
★★★★★
[X].0
from [X] Google reviews
★★★★★
"[Featured testimonial from a dental practice owner: the problem before, what our team took over, and the result.]"
[X]
new patients a month
[X]%
fewer no shows
[X] days
less in AR
DR
[Dr. Name], DDS
[Practice name], [City, State]
Dental answering service
“[Testimonial from a dental office manager about our dental team]”
OM
[Name], [Title]
[Practice name], [City, State]
Dental billing service
“[Testimonial from a dental billing coordinator about our dental team]”
BC
[Name], [Title]
[Practice name], [City, State]
Questions
Dental virtual assistant FAQs.
Still have questions?
Talk to our team about your practice software, call volume and billing needs.
What does a dental virtual assistant do?
A dental virtual assistant handles the non clinical work of a dental office remotely: answering calls, scheduling, confirmations, hygiene recall, unscheduled treatment follow up, insurance verification and billing support, all inside your practice management software.
How much does a dental virtual assistant cost?
Pricing depends on the hours and services you need. Plans start at $[PRICE] per hour with no long contracts, and you can add answering or billing support whenever you are ready.
What is the difference between a dental answering service and a virtual dental receptionist?
A dental answering service answers calls live and screens emergencies, 24/7. A virtual dental receptionist is a dedicated team member who works inside your practice software on scheduling, recall, verification and patient messages. Many practices use both.
How do you handle dental emergencies after hours?
Calls are answered live and screened against the emergency protocol you set. True emergencies are routed to the on call provider you choose, and everything else is sent to your team as a message.
Should I outsource dental billing?
If claims age, denials pile up or your front desk is stretched, outsourcing billing can free your team to focus on patients. Our billing specialists code, submit and follow every claim until it is paid.
Which dental software do you work with?
Dentrix, Eaglesoft, Open Dental, Dentrix Ascend, Curve Dental, Denticon and CS SoftDent. Tell us about your setup and we will confirm access.
Is the service HIPAA compliant?
Yes. Every team member is HIPAA certified, works on secure workstations and a signed BAA is in place before anyone gets access to your systems.
Get started
Request your free dental practice consultation.
No contracts and no pressure. Here is what happens after you send the form.
- Share your software, call volume, claim volume and biggest gaps
- Get your plan in 24 hours: the right mix of answering, front desk and billing, with pricing
- Meet your team: interview dental trained candidates and go live in about 7 days
[PHONE] [EMAIL]
Tell us about your dental office
HIPAA certified · BAA signed · Your details are never shared